Harvard: Laurie G., Manager Telecom Group, HUIT

“Dale Dowdie introduced the type of quality documentation and process improvements that we have never seen before. I knew that he was someone we wanted on the team from our very first interview. For the 3+ years that he was here as a consultant he improved the culture and quality of delivery for the Harvard University IT (HUIT) organization, and we would certainly love to have him back in the future”

I.T. Project Management Case Studies

Situation

Staples acquired Corporate Express in fall of 2008 and began the integration of offices and assets in Spring/Summer of 2009. In addition to this merger, Staples had a number of ongoing IT and SDLC related projects as they expanded their I.T. footprint globally and evolved their I.T. processes and standards.

Solution

Intellitech was asked to provide Project Management expertise on several projects which included: Backup Stabilization (Optimizing and Stabilizing current Backup Environment and research/development of new backup platforms to meet growing demands on backup infrastructure); Directory Services Strategy (Assess current Directory Services Infrastructure and multiple ongoing efforts related to AD and ED environments and develop 2 year strategy for deploying Directory services across the enterprise); and Shared Server Capacity Deployment (Deployment of new shared/virtual server capacity infrastructure and consumption model to meeting growing IT demands in the Intel and UNIX server space).

Situation

TJX’s primary datacenter had reached its end-of-life phase with respect to its capacity, power and cooling. In addition TJX had 5 other regional or outsourced datacenters along the U.S. East Coast and Europe. They had begun the process of acquiring the space to build out a Level 3 datacenter in Ohio that would become the consolidated datacenter for the organization as a whole.

Solution

Intellitech was asked to join a team of senior level project managers and data center migration specialist to do the preliminary assessment of the environment, provide impact and risk assessment and strategic options for the migration effort to eventually outsource the actual move to a Tier-1 service provider.

Situation

Liberty Mutual Group, as the result of the recent acquisition of over $2 Billion in assets from One Beacon insurance company (45 remote offices, over 2500 personnel, client accounts, computers & networking equipment) required a team of consultants to help integrate the new One Beacon assets with existing liberty standards. This integration project was dubbed the “Lighthouse” project. Based upon Intellitech's Project Management and Network Documentation skills with a previous Citrix Metaframe deployment Liberty Mutual's I.T. Management expanded our duties to take on the creation of a single consolidated project plan for the Integration of all One Beacon remote offices within the Liberty Mutual Regional Area Markets (LRAM) network.

Solution

Intellitech rose to the challenge, developing and maintaining the "Lighthouse" Consolidated Project Plan, including the management of resources, timelines and project deadlines. Intellitech also created a web-based Project Portal utilizing Lotus QuickPlace for high-level Task Management, Issue Tracking and Project Change Request Management.

Situation

SetClear offers trade settlement aggregation and comprehensive middle- and back-office clearing services to the Financial Services industry. They went live with their primary service offering in January, 2008. As part of their resource requirements during their rollout and growth process Intellitech served as senior level infrastructure project managers to assist in managing IT resources (consultants and employees) and IT projects that were in process across the globe with offices in New York, New Jersey, London and Singapore.

Solution

Intellitech addressed Setclear's needs in the following areas: The deployment of Hot Failover and Business Continuity Data Centers in New Jersey and Singapore; Expansion of the SetClear global network via MPLS and redundant dedicated circuits; Improved management and support of Business Intelligence Data Warehousing by each SetClear team; Implementation of a solution for better coordination of project reporting by other project managers, team members and vendors (Microsoft SharePoint was the selected platform for this solution).

Situation

Jenzabar, Inc. is an enterprise software and solutions company focused on providing back-end and Web-based systems and services for use in higher education. Intellitech was asked to review Jenzabar's current Network and Server Infrastructure in order to identify areas of concern and possible improvement.

Solution

Intellitech drafted Project Charters and corresponding project processes/resources for all projects that would be needed to address each issue.

Situation

Philips Lifeline acquired Raytel Cardiac Services out of Windsor, CT in late 2008 and the newly acquired organization became the Philips Remote Cardiac Services Division (PRCS). One of the key 2009 projects during this M&A was the development of a detailed implementation plan for Disaster Recovery of the newly created PRCS environment. Philips needed a Technical Project Manager with Disaster Recovery Planning and Data Center Architecture skills to execute this project.

Solution

Intellitech entered the scene and performed a detailed assessment of the 6 primary service lines that made up the PRCS division. Intellitech then assembled a Business Impact Assessment (BIA) portfolio for each service line that determined the current human resource requirements to support each service line and the financial/business impact and risks to the organization as a whole should there be a failure in some or all of the IT infrastructure that supported each service line. Finally, Intellitech presented their findings to I.T. executives and then developed/documented alternative Disaster Recovery Strategies (including technologies, costs and resource requirements) for each service line.

Situation

The Sierra Vista Group - a company that provides technical assessment and application development services to their clients - asked Intellitech to help them with Medical Services Corporation (MSC), the 4th largest Health Insurance claims processing agency in the U.S. Sierra Vista Group was in the process of updating the Claims Processing and Management software systems of MSC and needed a business analyst with a solid understanding of application design and proper business processes to help design and implement the necessary application upgrades.

Solution

Intellitech reviewed the entire Claims Management ecosystem at MSC, interviewed key MSC personnel at all levels, audited all MSC technolgy software/assets and created workflow diagrams and Use Case diagrams to highlight current processes as well as proposed changes/improvements. Finally, Intellitech assisted with the BPI process by managing the development team to make sure functionality identified in the Business Requirements Document were properly implemented in the software updates.