Disaster Recovery / Business Continuity Case Studies

Situation

Liberty Mutual Group, as the result of the recent acquisition of over $2 Billion in assets from One Beacon insurance company (45 remote offices, over 2500 personnel, client accounts, computers & networking equipment) required a team of consultants to help integrate the new One Beacon assets with existing liberty standards. This integration project was dubbed the “Lighthouse” project. Based upon Intellitech's Project Management and Network Documentation skills with a previous Citrix Metaframe deployment Liberty Mutual's I.T. Management expanded our duties to take on the creation of a single consolidated project plan for the Integration of all One Beacon remote offices within the Liberty Mutual Regional Area Markets (LRAM) network.

Solution

Intellitech rose to the challenge, developing and maintaining the "Lighthouse" Consolidated Project Plan, including the management of resources, timelines and project deadlines. Intellitech also created a web-based Project Portal utilizing Lotus QuickPlace for high-level Task Management, Issue Tracking and Project Change Request Management.

Situation

SetClear offers trade settlement aggregation and comprehensive middle- and back-office clearing services to the Financial Services industry. They went live with their primary service offering in January, 2008. As part of their resource requirements during their rollout and growth process Intellitech served as senior level infrastructure project managers to assist in managing IT resources (consultants and employees) and IT projects that were in process across the globe with offices in New York, New Jersey, London and Singapore.

Solution

Intellitech addressed Setclear's needs in the following areas: The deployment of Hot Failover and Business Continuity Data Centers in New Jersey and Singapore; Expansion of the SetClear global network via MPLS and redundant dedicated circuits; Improved management and support of Business Intelligence Data Warehousing by each SetClear team; Implementation of a solution for better coordination of project reporting by other project managers, team members and vendors (Microsoft SharePoint was the selected platform for this solution).

Situation

Philips Lifeline acquired Raytel Cardiac Services out of Windsor, CT in late 2008 and the newly acquired organization became the Philips Remote Cardiac Services Division (PRCS). One of the key 2009 projects during this M&A was the development of a detailed implementation plan for Disaster Recovery of the newly created PRCS environment. Philips needed a Technical Project Manager with Disaster Recovery Planning and Data Center Architecture skills to execute this project.

Solution

Intellitech entered the scene and performed a detailed assessment of the 6 primary service lines that made up the PRCS division. Intellitech then assembled a Business Impact Assessment (BIA) portfolio for each service line that determined the current human resource requirements to support each service line and the financial/business impact and risks to the organization as a whole should there be a failure in some or all of the IT infrastructure that supported each service line. Finally, Intellitech presented their findings to I.T. executives and then developed/documented alternative Disaster Recovery Strategies (including technologies, costs and resource requirements) for each service line.

Situation

TJX’s primary datacenter had reached its end-of-life phase with respect to its capacity, power and cooling. In addition TJX had 5 other regional or outsourced datacenters along the U.S. East Coast and Europe. They had begun the process of acquiring the space to build out a Level 3 datacenter in Ohio that would become the consolidated datacenter for the organization as a whole.

Solution

Intellitech was asked to join a team of senior level project managers and data center migration specialist to do the preliminary assessment of the environment, provide impact and risk assessment and strategic options for the migration effort to eventually outsource the actual move to a Tier-1 service provider.

Situation

MassHousing had their public facing websites (in multiple languages) and their partner Extranet sites running on the PeachTree Portal that was purchased by Oracle and had reached the end-of-life so was no longer supported. The platform was very outdated, yet was so integrated into the backend infrastructure of the organization that it was difficult to replace. However due to the lack of support and the security risks, MassHousing needed and update Portal solution.

Solution

Intellitech developed and licensed to MassHousing the iTech Portal Framework. This custom Content Management System, which ran on the Microsoft .NET technology stack, provided MassHousing with equal or superior functionality but on a secure and up to date platform. Some features include: Contemporary and Responsive design, Drag and Drop creation of Pages. Multi-Language support. Ease of administration without coding. Integration with backend legacy systems and databases so that no functionality was loss in the transition to the new platform.