“When Intellitech was brought on to help with the Global Migration to Office 365, I had my doubts. Not because of the resource they assigned, but because of the challenges within our company as we were having major shake-ups in the IT and our Project Management Office. However Dale Dowdie jumped in and took the lead not only in the implementation of our Email Migration Strategy (Lotus Notes to Outlooks) but in putting together a corporate strategy to leverage all of the Office 365 tools and replace our disjointed collection of legacy systems/services. The roadmap and technical documentation that was put together is still being used as we expand our global rollout and leverage this new platform to the fullest”.
“Mr. Dowdie devised the process for expanding our Service Desk and support escalation to include multiple regional support centers that were acquired during our expansion phases. His documentation of the escalation and support tree was invaluable to our process. In addition the detailed documentation of our application and infrastructure interdependencies with callout for single points of failure was of much help to our troubleshooting process. Both of these tasks were outside of the scope of his role as Senior Project Management, which he fulfilled quite admirably. But I call them out because it is the additional intangible skills based upon years of experience that really separates him and the Intellitech team from other consulting resources.”
“The migration from On Premises Email to Office 365 for Harvard Undergrad was challenging in and of itself. But dealing with the complexity of Migrating the Medical School and School of Education into a share Tenant of Office 365 added its own additional complexities – from technology platform to communication to clarity of security and roles within the tenant. Navigation of those challenges and communication of the solutions within each School as well as with Harvard office of the CIO was a significant effort and we could not have done that successfully with the skills that Mr Dowdie brought to the table.”
INTELLITECH CONSULTING INC.
60 State St.
Boston, MA 02109